I'm having a bad week.
Absolutely everything anybody says to me seems calculated to offend me, for one thing. It's the nature of the mood I'm in that makes me think the problem isn't mine...when it probably is, at least in part.
Work isn't helping matters much. I'll detail just one of the snafus that has stained my week:
On Monday, early, a Nestle truck showed up with one skid of sale product. The regular shelf order--some 180 cases of it--was nowhere to be found. I was told it would arrive on another truck later in the day.
Around 3:30, I called Nestle looking for my order.
"What order?"
"The order I placed on Thursday, for today, 181 cases as I recall."
After a few minutes on hold, I was cheerfully informed my order had been 'dropped from the system'.
"Okay...so when can you ship me my ice cream?"
"We won't have a truck in your area until Thursday."
Wrong answer.
"Do you have any trucks leaving your plant between now and Thursday?"
"...."
"Just put my ice cream on one of those."
"..."
I thought about smashing the phone against the desk and saying hello? does this thing work?"
"We'll get back to you."
Needless to say, they didn't. I talked to seven or eight different people at Nestle all through Tuesday, and one of them finally committed to get me Monday's order today, on Wednesday.
My ice cream shelves have been wiped out. They were wiped out Monday morning...which is why I'd ordered 181 cases to come on on...Monday morning.
So anyway, my truck shows up first thing this morning...before the store even opened. I thanked the driver for coming out of his way to get me my ice cream and he said "what do you mean?"
"Well, they told me there were no trucks in my area until tomorrow."
"Now why would they tell you that?" he asked me. "I'm in the tri-cities every weekday."
Oh, really?
If there's anything I hate more than being lied to, I don't know what it is. Being lied to in a condescending tone, maybe. You gotta love it...what kind of thought processes go through the minds of the honchos at Nestle? Okay, we've made lots of profit selling ice cream over the years. This year, we're going to try something new: NOT selling ice cream. See where that gets us.
Luckily, at the end of this week, I'm headed up to see my dad and stepmom...it's a milestone birthday for the old man. The end of the week can't get here soon enough.
2 comments:
LOL... it probably has nothing to do with the head honchos at Nestle... it's more the case of someone really screwed up and didn't save your order on the computer and trying to cover up their mistake before their boss finds out... Still, it doesn't justify them lying... but it does explain why. People do all sorts of things to cover their ass in these times of lay-offs and uncertainty.
*sigh* Oh, I know it. And it's easy to forget that everybody's just trying to get along, same as me, in the face of senseless obstacles.
I think what bothers me the most is the lack of communication. Fine, something's fouled up...tell me about it and let's work together to solve the damn thing. If I hadn't called them first, they would have never told me my order had gone to Rygel-7.
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